Questions, answered.

Zyelra is an agency CRM and operations platform. It helps real estate agencies and property management companies run websites, properties, leads, messaging, automations, stays, and day-to-day operations in one workspace.

Real estate agencies, property management companies, and operators who mix long-term rentals with short-term stays. It is not a consumer tenant app or a consumer marketplace.

Yes. Agency website tools are part of Zyelra — templates, pages, listings, domains, and publishing. “Agency website included” describes that product surface; it is not a claim of a free SaaS plan.

Yes. Connect email, SMS, WhatsApp, and payment providers under Settings. Channels are not automatically active until you connect them. Setup guides in the Zyelra Guide explain how to obtain credentials from each provider.

Lead pipeline, Today queue, assignment, follow-ups, activity timeline, and communications from the lead record — so website enquiries become organized work for your team.

Automations are included on Professional and Business plans. Starter focuses on core website, CRM, and operations capacity. See /pricing for the current plan comparison.

Zyelra provides a platform-managed AI Assistant that can use agency context and propose confirmable actions. Agencies enable AI in settings. Agencies never supply OpenAI or Anthropic API keys.

Yes. Under Settings → Rentals & Bookings you can set Public booking mode to Instant booking (direct booking) so eligible guests confirm short-term stays immediately on your website, or keep Request to book so your team confirms stays first. See the Guide article Enable instant booking.

Yes. You can import external .ics feeds to block unit availability, and export Zyelra calendars to Google Calendar, Apple Calendar, or Outlook. Imported events are availability blocks—not Zyelra bookings—and iCal is not a full transactional two-way booking API. OTA inventory still uses Booking Channels where supported.

Messaging (Managed Email, SMTP, Gmail, Microsoft 365, Twilio, Termii, Meta WhatsApp), guest/stay payment rails (Stripe, Paystack, PayPal — configuration and verification dependent), platform AI (OpenAI, Anthropic), iCal import & export, QuickBooks Online accounting sync, and channel management through Channex (Airbnb and Booking.com via Channex when configured). Expedia and Vrbo are not production-ready today. You can also extend Zyelra with the Developer API and webhooks, or connect automation platforms such as n8n, Make, or Zapier through those capabilities.

After you create an account, agency subscription billing is managed in Settings → Billing, where you can review plans and manage your subscription. Public plan details are at /pricing.

Yes. You can publish on a Zyelra subdomain and connect a custom domain with DNS verification in Website settings.

When someone submits an enquiry on your public website, Zyelra creates a lead your team can work in the pipeline, Today queue, and lead detail — including follow-ups and communications.

Each agency has its own workspace, team members, and permission controls. Owners and admins manage access so staff only see and change what their roles allow.