Operate
A dedicated guest experience for the stay.
Give guests a dedicated experience for their stay, including relevant booking, stay, payment, support, cancellation, and checkout information where enabled — separate from your public agency website.
Confirmed stay → Guest access → Pre-arrival → Stay support → Checkout
What guests can do
- Review stay details and timing
- Complete pre-arrival steps your agency enables
- Pay outstanding amounts when payment rails are configured
- Reach support and handle cancellation flows where allowed
Why it matters for agencies
- Fewer “where do I find…?” messages before arrival
- Stay context stays attached to the booking record
- Guest self-service without exposing your internal workspace
- Distinct from public listings and enquiry forms
Boundaries
- Not a replacement for your agency website
- Payment actions depend on configured, verified rails
- Capabilities follow stay state and agency settings
Ready to explore?
Start with Zyelra, or browse more capabilities.
Need setup steps? Open the related Guide →