Guest self-service link
Share the guest self-service link (“Your stay”) for stay details, payments, check-in, support, checkout acknowledgement, and cancellation when allowed.
What guests can do
Zyelra provides a guest self-service link (guest-facing “Your stay” experience) — not a separate branded portal product name in the app. Staff issue the link from Bookings (Stays).
- View stay details and payment / deposit visibility where configured
- Pay online when guest payments are configured and the stay is payable
- Complete pre-arrival check-in / house rules when enabled
- Submit during-stay support requests when the stay phase allows it
- Acknowledge checkout on the link (staff checkout remains the operational status path)
- Request cancellation when your settings allow it