Messaging permissions
Control who can send messages and manage messaging settings for your agency.
Who can message
Messaging actions follow your agency’s role and access settings. Team members need permission to send from Messages and to change Settings → Messaging & Delivery.
- Limit provider credential access to admins
- Let agents send on connected channels without exposing API secrets
- Review routing and notification settings when ownership models change
Next step
Connect email, SMS, and WhatsApp and communicate from one workspace.
More Messaging guides →