Send a message

1. Step 1In Zyelra

   Open Messages, a stay, a guest, or a lead

   Start from the inbox or a Stay / Guest / Lead page so the conversation stays attached to the right person. Stay and Guest detail pages offer Send message for agency email/SMS/WhatsApp. When a unique open agency conversation already exists for that guest, Stay/Guest also offer Open in Messages.

2. Step 2In Zyelra

   Choose the recipient

   In Messages Send, focus the recipient field to see preloaded guests and other contacts, or type to search. From Stay Send, confirm Guest → Property → Stay context before composing.

3. Step 3In Zyelra

   Choose Send message

   Pick the channel you need (email, SMS, or WhatsApp) among those connected for your agency.

4. Step 4In Zyelra

   Compose or use a template

   Write the message or insert a template, then send.

5. Step 5In Zyelra

   Check delivery status

   Confirm the message moved beyond queued/failed states as your provider reports delivery.

OTA guest replies use the Channex rail (Messages OTA filter or Booking Channels → Conversations) when the channel supports messaging. Agency Send message does not send to OTAs. If several agency conversations match a guest, Zyelra will not guess — use Send message or pick the thread in Messages.

• Unconnected channels cannot send
• Provider rules still apply (for example WhatsApp template requirements outside an open window)
• Development or logged-only modes may not deliver externally