Guest journey overview
How a confirmed stay moves from pre-arrival through check-in, during-stay support, checkout acknowledgement, and payment visibility — using the guest self-service link.
What this covers
Zyelra’s guest self-service link (“Your stay”) is the guest-facing surface for a single stay. Staff issue or open the link from the stay in Bookings.
- Booking confirmed → guest link available
- Pre-arrival instructions and timed access release
- Digital check-in / house rules / arrival confirmation
- During stay → support requests (can create operational tasks)
- Checkout acknowledgement
- Payment, deposit, and receipt visibility (where configured)
Where staff work
- Bookings (Stays) → open a stay → Guest journey access (copy link / release when manual) and timeline
- Automations → Templates → Guest Journey packs (welcome, pre-arrival, checkout, support notify) — Available → Install (paused) → Enable before messages send
- Property form → guest guide content (check-in/out, directions, Wi-Fi, access instructions)
- Settings → Rentals & Bookings → guest portal release policy (agency defaults)
- Tasks & Operations when a guest support request creates work
Permissions
- stays.view to open stays; stays.edit / check-in actions as granted for staff status changes
- Guest link and access-release actions follow stay permissions in the product UI
- tasks.* when handling support-created operational work