AI Assistant troubleshooting
Fix AI Assistant availability issues and avoid unsupported BYOK or third-party model setups.
Problem
AI Assistant is missing, disabled, errors on open, or teammates try to paste their own API keys.
Cause
- Settings → AI Assistant is off
- Plan or access does not include AI
- Platform AI temporarily unavailable
- Attempting unsupported agency BYOK or unsupported providers (Gemini, Grok, OpenRouter)
Solution
- Enable AI Assistant under Settings → AI Assistant
- Confirm plan access under Settings → Billing
- Retry later if the platform provider is unavailable
- Do not paste agency API keys — Zyelra uses platform-managed AI today
When to contact support
Contact support if AI is enabled and entitled but every Assistant request fails with a persistent platform error.
Next step
Jump to another problem area if this guide did not resolve the issue.
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