- Account and access troubleshooting
Fix login, team access, and plan entitlement issues for your agency workspace.
- Website troubleshooting
Fix publish, domain, navigation, and enquiry form issues on your agency website.
- Messaging troubleshooting
Diagnose unified inbox send/receive problems before diving into email, SMS, or WhatsApp specifics.
- Email troubleshooting
Fix outbound and inbound email delivery for Managed Email, Google Workspace, Microsoft 365, or SMTP.
- SMS troubleshooting
Resolve Twilio or Termii SMS delivery and configuration problems.
- WhatsApp troubleshooting
Fix Meta WhatsApp connection, template, and messaging window issues.
- Calendar and iCal troubleshooting
Fix iCal subscription and import issues. Clarifies that transactional two-way booking sync is not supported.
- OTA channel troubleshooting
Troubleshoot Channex-managed OTAs (Airbnb, Booking.com, and deferred Expedia/Vrbo) — mapping, quarantine, and sync expectations.
- Operations task troubleshooting
Fix missing housekeeping, assignment gaps, reopen/re-clean confusion, inspection bridges, and AP bill creation from maintenance.
- Finance and reconciliation troubleshooting
Clarify ledger vs provider rails, AP vs disbursements, operating balances, and reconciliation mismatches.
- QuickBooks troubleshooting
Fix OAuth, mapping, sync, and reconciliation issues — without assuming production QuickBooks is enabled.
- AI Assistant troubleshooting
Fix AI Assistant availability issues and avoid unsupported BYOK or third-party model setups.
- Payments troubleshooting
Separate guest payment failures from agency Billing problems and fix connected provider checkout issues.
- Automations troubleshooting
Fix automations that do not run, fail, skip, or stay Waiting longer than expected.
- Leads troubleshooting
Fix missing website enquiries, assignment gaps, and pipeline or follow-up queue issues.
- Get started with Zyelra
Set up your agency workspace: website, properties, messaging, and the first lead workflow.