OpenAI (platform credentials)

Zyelra uses a platform OpenAI API key configured by Super Admins. Agencies only enable AI Assistant toggles — no agency OpenAI keys today.

Available with provider requirementsSupported, but an external account or verification is required.

What this connection does

OpenAI powers Zyelra AI Assistant features when the platform has a valid OpenAI credential and your agency has AI enabled. Agencies do not paste OpenAI keys into Settings today.

Before you start

Super Admin access to /admin for platform credentials (platform operators only).
Agency admins only need Settings → AI Assistant permission to toggle features.

OpenAI API keys (official) ↗

Configure OpenAI

Step 1In provider
Create a platform API key at OpenAI
As a platform operator, sign in at platform.openai.com, open API keys, and create a secret key for Zyelra’s platform use. Copy it once — OpenAI will not show the full key again.
Step 2In Zyelra
Store the key in Super Admin → Integrations → Credentials
In the Super Admin console, go to Integrations → Credentials (OpenAI provider). Paste the platform API key, save, and run Test if available. Never place this key in agency Settings.
Step 3In Zyelra
Agency: enable AI Assistant
Agency admins go to Settings → AI Assistant and enable AI Assistant / AI Actions as needed. No OpenAI key field appears for agencies.

Verify

Super Admin credentials show OpenAI configured / healthy.
Agency Settings → AI Assistant toggles are on.
AI Assistant responds in the agency workspace.

Troubleshooting

Agency looking for an API key field — not supported; keys are platform-only.
Platform test fails — regenerate key at platform.openai.com and update Super Admin → Integrations → Credentials.
AI unavailable for agency — check plan/feature access and Settings → AI Assistant.

Security

Next step

Find setup steps for other messaging, payment, calendar, and channel connections.

Browse more integration guides →