Stay cancellation
Configure guest cancellation modes and handle cancelled stays in Bookings.
Cancellation modes
Under Settings → Rentals & Bookings, configure how guests may cancel:
- Disabled — guests cannot self-cancel
- Direct — guests can cancel within your rules
- Request — guests request cancellation for agency review
Where a hours-before-check-in cutoff applies, guests outside the window follow your configured path (blocked, request-only, or agency-handled).
Operational tips
- Update the stay status when a cancellation is accepted
- Free availability so new requests can use the dates
- Reconcile partial payments with your provider if a refund is owed outside Zyelra