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Zyelra

Stay requests

Review guest stay requests and confirm or decline when your agency uses Request to book mode.

Request flow

  1. Step 1In Zyelra

    Guest submits Request to book

    When Public booking mode is Request to book, the public flow collects a stay request. It does not instantly confirm the booking.

  2. Step 2In Zyelra

    Agency reviews the pending stay

    Check dates, guest details, and inventory conflicts in Bookings.

  3. Step 3In Zyelra

    Confirm or decline

    Confirm only when the stay should proceed. Communicate clearly if you decline or need changes.

  4. Step 4In Zyelra

    Collect payment when configured

    After confirmation (or per your process), guests can pay through the guest self-service link when payments are connected.

Next step

Manage stays, guest journey, and payments.

More Bookings guides →

Related guides

  • Enable instant booking (direct booking)

    Turn on Instant booking so guests on your website pay to reserve a short-term stay — also called direct booking.

  • Short-term stays

    Manage short-term stays in Bookings: requests or instant confirmations, then check-in and checkout.

  • Guest self-service link

    Share the guest self-service link (“Your stay”) for stay details, payments, check-in, support, checkout acknowledgement, and cancellation when allowed.

  • Guest payments

    Collect guest stay payments through connected providers in Settings → Payments — separate from agency Billing.

  • Stay cancellation

    Configure guest cancellation modes and handle cancelled stays in Bookings.

  • Send a message

    Send email, SMS, or WhatsApp from Messages, a stay, a guest, a lead, or other contact surfaces when the channel is connected.