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Guest payments

Collect guest stay payments through connected providers in Settings → Payments — separate from agency Billing.

Settings → Payments

Guest and tenant payment providers are configured under Settings → Payments. Zyelra does not hold guest funds — the connected provider processes payment. Payment availability depends on your configured provider and verification status: configured ≠ production-settled.

  • Payment states on the stay: Unpaid, Partially paid, Paid (Paid means the provider reported success for that stay — not a Zyelra custody settlement claim)
  • Connect Stripe, Paystack, and/or PayPal for guest checkout as supported by code
  • Starting checkout is not the same as payment confirmed or funds settled
  • Do not confuse this with Settings → Billing (your Zyelra subscription)
  • Stay payment links require the storefront product entitlement; turning off the public website marketing toggle does not revoke existing stay payment or guest portal links

Next step

Manage stays, guest journey, and payments.

More Bookings guides →

Related guides

  • Guest self-service link

    Share the guest self-service link (“Your stay”) for stay details, payments, check-in, support, checkout acknowledgement, and cancellation when allowed.

  • Stay receipts and payment records

    Find payment outcomes and receipt-style records for guest stay payments.

  • Stripe (guest payments)

    Prefer Finance → Collection payments and guest payment links (Zyelra-managed). Connect Stripe via Stripe Connect OAuth in Settings → Payments → Advanced only for legacy stay checkout. Separate from Zyelra SaaS billing.

  • Paystack (guest payments)

    Connect a Paystack subaccount code from your Paystack dashboard so guests can pay through Paystack checkout. Manual connect — not SaaS billing.

  • PayPal (guest payments)

    Connect PayPal Business via PayPal Connect OAuth in Settings → Payments for guest checkout. Separate from Zyelra SaaS billing.

  • Plans, subscription, and access

    Manage your Zyelra agency plan, subscription, invoices, and feature access under Settings → Billing.

  • Payments troubleshooting

    Separate guest payment failures from agency Billing problems and fix connected provider checkout issues.