Pre-arrival and guest check-in
Configure property guest guides, conditional access release, and the digital check-in / house-rules flow guests complete on their stay link.
Before arrival
- Step 1In Zyelra
Add property guest guide content
On the property, fill check-in/out instructions, directions, parking, Wi-Fi, and access instructions guests should see when released.
- Step 2In Zyelra
Confirm release policy
Agency defaults under short-term guest portal settings control when access instructions unlock (for example hours before check-in, or manual release). Staff can release access early from the stay when offered.
- Step 3In Zyelra
Share the guest link
From the stay, copy/send the guest self-service link. Treat it as private.
Guest check-in on the link
- Guests complete the digital check-in form when enabled for the stay.
- House-rules acknowledgement is part of the check-in readiness flow.
- Arrival confirmation is available when the product shows it for the stay phase.
- Locked access content returns empty from the API until release rules are met — guests cannot bypass by UI alone.