Guest support requests and checkout

Guests can submit support requests from the stay link while the stay phase allows it. Creating a request can create or link an OperationalTask for your team — handle the work in Tasks & Operations.

• Staff see request status lifecycle on the stay / operations side as implemented.
• Guests stop submitting new support after checkout rules lock that surface.
• This is not the email/SMS/WhatsApp inbox and not Channex OTA messaging.

1. Step 1In Zyelra

   Guest acknowledges checkout

   Guests can submit checkout acknowledgement on the stay link. This does not by itself change Stay.status the way staff checkout does — staff checkout remains the operational status path.

2. Step 2In Zyelra

   After staff checkout

   Access instructions lock; receipts can remain visible; outstanding balances may still display. Online pay after checkout remains unavailable under current payable stay rules — guests are directed to contact the agency when needed.

• Operations overview
• Receipts
• Open Bookings