Automations troubleshooting
Fix automations that do not run, fail, skip, or stay Waiting longer than expected.
Problem
An automation does not start, fails mid-run, skips, or leaves leads Waiting indefinitely.
Cause
- Automation disabled
- Trigger event never occurred or conditions/OR groups did not match
- Messaging action failed because a channel was disconnected
- Run intentionally Waiting on a Wait step
Solution
- Confirm the automation is enabled
- Compare the trigger and conditions to the real lead/enquiry event
- Open run history for Failed, Skipped, Blocked, or Waiting detail
- Fix channel connections for send actions; cancel outdated waiting runs when outcomes changed
When to contact support
Contact support if run history shows repeated platform errors with no actionable step failure after triggers and conditions clearly matched.
Next step
Jump to another problem area if this guide did not resolve the issue.
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