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Stay receipts and payment records

Find payment outcomes and receipt-style records for guest stay payments.

Payment records

After a guest pays through a connected provider, the stay reflects payment status (Unpaid, Partially paid, or Paid) when the provider reports success. Use the stay record and provider dashboard together when you need formal receipts or payout detail. Paid on the stay is not a claim that Zyelra has verified settlement for every live environment.

  • Confirm Paid on the stay (and in the provider dashboard) before treating the booking as collected — do not treat checkout initiation alone as settled
  • Provider dashboards remain the source for payout and tax documents
  • Share the guest self-service link if the guest needs to pay the remaining balance

Next step

Manage stays, guest journey, and payments.

More Bookings guides →

Related guides

  • Guest payments

    Collect guest stay payments through connected providers in Settings → Payments — separate from agency Billing.

  • Guest self-service link

    Share the guest self-service link (“Your stay”) for stay details, payments, check-in, support, checkout acknowledgement, and cancellation when allowed.

  • Stripe (guest payments)

    Prefer Finance → Collection payments and guest payment links (Zyelra-managed). Connect Stripe via Stripe Connect OAuth in Settings → Payments → Advanced only for legacy stay checkout. Separate from Zyelra SaaS billing.

  • Paystack (guest payments)

    Connect a Paystack subaccount code from your Paystack dashboard so guests can pay through Paystack checkout. Manual connect — not SaaS billing.

  • PayPal (guest payments)

    Connect PayPal Business via PayPal Connect OAuth in Settings → Payments for guest checkout. Separate from Zyelra SaaS billing.