OTA channel troubleshooting
Troubleshoot Channex-managed OTAs (Airbnb, Booking.com, and deferred Expedia/Vrbo) — mapping, quarantine, and sync expectations.
Problem
An OTA channel cannot be enabled, stays out of sync, bookings land in quarantine, or Connect forms look missing.
Cause
- Expecting removed direct Airbnb/Booking.com/Vrbo/Expedia Connect instead of Channex
- Listing not mapped to a Zyelra property/unit
- Booking stuck in Quarantine
- Expedia/Vrbo live Channex path still deferred
- Confusing OTA sync with iCal availability import/export
- Missing channels.view / channels.manage permissions
Solution
- Open Settings → Booking Channels and use Channex mappings / quarantine
- Follow /guide/channels/overview and channel-specific via-Channex guides
- Keep Zyelra stay availability accurate even when an OTA is deferred or gated
- Use iCal import/export for availability only — not as a full OTA substitute
When to contact support
Contact support when Channex should be enabled for your agency but Booking Channels never offers the expected OTA path after onboarding confirmation.
Next step
Jump to another problem area if this guide did not resolve the issue.
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