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Zyelra

How channel management works

Zyelra is the PMS source of truth. Channex is the channel sync layer to supported OTAs — not parallel direct Airbnb/Booking.com/Vrbo/Expedia connectors.

Architecture

Zyelra owns properties, units, rates, stays, and guests. Channex synchronizes inventory and reservations to OTAs that your agency has connected through Zyelra.

  1. Zyelra PMS (canonical business data)
  2. Channex (channel management and synchronization)
  3. Supported OTAs (Airbnb, Booking.com, and others when enabled)

What you can do in Zyelra

  • Open Settings → Booking Channels to manage OTA connectivity through Channex.
  • Map Zyelra properties/units to channel listings (Mappings).
  • Review quarantine items when booking import needs attention.
  • Use Channex conversations and reviews where the channel capability allows it.
  • Keep short-term stays and calendars accurate in Zyelra — that remains the PMS of record.

Permissions

  • View channels: channels.view (plus access to Settings).
  • Connect, map, and sync: channels.manage and/or channels.sync as granted by your agency role.
  • If Booking Channels is missing, ask an admin for channel permissions — not for direct OTA API keys.

What this is not

  • Not a second PMS inside Channex — Zyelra stays canonical.
  • Not iCal as a full OTA substitute (iCal is availability blocks only).
  • Not universal messaging/reviews on every OTA — capabilities differ by channel.
  • Expedia and Vrbo live Channex connectivity remain deferred / NEEDS VERIFICATION for production use — see each channel guide.

Next step

Connect OTAs through Channex — mapping, sync, and troubleshooting.

More Channels guides →

Related guides

  • Connect and use Channex

    How agencies work with Channex through Settings → Booking Channels: connections, mappings, quarantine, and where platform credentials live.

  • Map properties and rooms

    Map Zyelra properties and units to Channex / OTA listings so rates, availability, and reservations attach to the right inventory.

  • What Zyelra controls vs Channex

    Clear split of responsibilities: Zyelra PMS owns inventory and stays; Channex synchronizes to OTAs; OTAs remain guest-facing marketplaces.

  • ARI and availability sync

    How rates and availability move from Zyelra through Channex to OTAs — and what is out of scope for vacation-rental ARI.

  • Channel capabilities

    Messaging, reviews, content, and booking depth differ by OTA. Use capability-aware expectations — not universal feature claims.

  • Channel and Channex troubleshooting

    Fix mapping gaps, quarantine bookings, sync confusion, and partner-gated or deferred OTA availability.

  • Airbnb via Channex

    Airbnb listings sync through Zyelra → Channex — not a permanent direct Airbnb Connect adapter. Mapping and ARI run in Booking Channels.

  • Booking.com via Channex

    Booking.com syncs through Zyelra → Channex. Do not use Connectivity Hub machine credentials as a permanent direct Zyelra adapter.

  • Short-term stays

    Manage short-term stays in Bookings: requests or instant confirmations, then check-in and checkout.

  • Pricing and rate plans

    How short-term pricing and rate plans work in Zyelra, where to edit them on property/unit hubs, and how they relate to Channex mapping — without hotel multi-plan ARI claims.